My AFFS Feelings...by Janice Koh, Mandarin Oriental, Kuala Lumpur. She is currently a Guest History Co-ordinator and has used AFFS since April 2002
When I first got promoted to a Guest History Co-ordinator here in Mandarin Oriental Kuala Lumpur, I had to learn things the hard way as the previous staff had to leave in an emergency. I barely had time to take in all the information he taught, especially Frequent Flyer Programme, as it was something new to me.
Do AFFS with my eyes closed
I did everything wrong and our Frequent Flyer Administrator at Mandarin Oriental Hotel Group in Hong Kong, had to keep emailing me asking me to correct my reports and other things that I did not know how to do. She then suggested that I call up Aleder or at least email them and ask them to help me out. After emailing Aleder, the support team members replied almost immediately giving me some information and suggestions that solved all my problems. Now I believe I might be able to do the AFFS programme (system) with my eyes closed! The support team members have been very helpful in guiding me and making me understand more of the AFFS.
It is easy to use and straghtforward
After doing this position for about half an year, I found that the programme (system) is actually quite easy to use and straightforward. After a while, it becomes easy to handle and can easily adapt to the programme (system).
As this is my first experience doing FFP, I can't compare with other programmes (systems) but I think that AFFS is a good user-friendly programme (system).
I would like to thank Aleder and the support team for giving me this chance to share my experience.